Where is my gold?
Your gold is secured in high-security vaults located in Sydney, Australia and operated by Brink’s Global Services.
Where is Rush based?
Rush is licenced and registered in Australia and is based in Sydney.
Can I see my gold?
Your gold is held in high-security vaults that are not accessible to our individual customers for security reasons.
Can I withdraw my gold?
You can cash out your gold at any time. We may offer physical gold redemptions in the future.
Do you actually send the physical gold when I pay or gift?
No. The physical gold does not move from the vault. We just update who owns it.
How do I know my gold is secure?
Your gold is held in high-security vaults operated by Brink’s Global Services, one of the world’s leading precious metals custodians. The gold is physically audited on an annual basis by Bureau Veritas and is insured against damage or theft by Lloyd’s of London. Rush operates bank-grade software systems currently used to serve millions of banking customers around the globe, and we perform independent third-party security testing on a periodic basis.
Do I have to connect a bank account?
No. If someone transfers gold to your account, you do not have to connect a bank account unless you want to sell your gold or buy more.
How much does it cost?
Setting up a Rush account is free. There is no cost to receiving gold, or sending (paying or gifting) in gold. There are fees associated with buying or selling gold which are detailed on the app at the time of the transaction. Our current transaction fees are 1% of your purchase, or 1% of your gold sale, both capped at $10 per transaction so this reduces quickly with larger transactions. Also, depending on how you pay for your gold, there may be a third party bank fee.
How do I know how much my gold is worth?
Rush streams live pricing to calculate the value of your gold at any time, based on the weight of gold that you own. These values are displayed within the app.
Can I send gold overseas?
Can you transact in other currencies? / Can I buy gold with other currencies except $AUD?
You can buy in many currencies. Depending which country you live in, you will see options to pay in your local currency in the app. We frequently add new payment types so check in to see when new ones are available.
Do you accept other crypto currencies – e.g. Bitcoin / Ether?
Not at this time as we are fully compliant.
Is Rush associated with any bank?
No, Rush is an independent organisation not affiliated with any bank.
Can I spend my gold in shops?
Not yet. Watch this space we have some exciting things in the pipeline.
What happens to my gold if anything happens to Rush?
You own the complete physical title to your gold. In the unlikely event that something were to happen to Rush, your gold will remain your property.
Can I get Rush without a mobile phone? / Does it work from my desktop?
Yes, you can access the web version of Rush from any internet enabled computer.
How long does it take the proceeds of a gold sale to hit my bank account?
It can take up to 3 business days for our bank to pass the funds to your bank. If it has been longer than that please contact us.
How do I know if someone has received the gold I sent?
Once your gold transfer has been received, you will be notified by email and through the notifications area on the app.
I sent some gold to a new user, but they never signed up. What happens now?
If the recipient of your gold is not a registered user of Rush and does register an account within 15 days, the transaction will be cancelled, and we will return the amount of gold you sent to your account.
Who is eligible for a Rush account?
Why have I been asked for an authentication code?
For large transactions we may ask you to enter an SMS code as an additional security measure. The Rush app will prompt you to enter the code you receive via text message.
How can I pay for my gold?
When you buy gold you are presented payment options that are relevant to your country.
I sold gold but the amount has not yet arrived at my bank, what should I do?
It can take up to 3 business days for our bank to get funds to your bank, if it has been longer than that please contact our Customer Team.
What happens if I send gold to the wrong person?
As with bank and other money transfer systems it’s your responsibility to make sure you’re sending to the right person, if you enter an incorrect recipient you should contact our Customer Team and we can take certain steps to try and recover your transaction but we can only do these on a “best efforts” basis.
What if I enter the wrong amount when buying or selling gold?
All your Rush purchases are based on the amount you decide to transfer from your bank at the time of purchase so you can’t buy more than that by mistake. For selling, the system will only allow you to sell the gold you already have in your account.
I owe my friend $25. Can I use Rush to pay him back?
Yes, just go to the Send section and enter $25 and your friend will receive $25 worth of gold.