FAQ

Your gold is secured in high-security vaults located in Sydney, Australia and operated by Brink’s Global Services.

Rush Gold is licenced and registered in Australia and is based in Sydney.

Your gold is held in high-security vaults that are not accessible to our individual customers for security reasons.

You can cash out your gold at any time. We may offer physical gold redemptions in the future.

No. The physical gold does not move from the vault. We just update who owns it.

Your gold is held in high-security vaults operated by Brink’s Global Services, one of the world’s leading precious metals custodians. The gold is physically audited on an annual basis by Bureau Veritas and is insured against damage or theft by Lloyd’s of London. Rush Gold operates bank-grade software systems currently used to serve millions of banking customers around the globe, and we perform independent third-party security testing on a periodic basis.

No. If someone transfers gold to your account, you do not have to connect a bank account unless you want to sell your gold or buy more.

Setting up a Rush Gold account is free. There is no cost to receiving gold, or sending (paying or gifting) in gold. There are fees associated with buying or selling gold which are detailed on the app at the time of the transaction. Our current transaction fees are 1% of your purchase, or 1% of your gold sale, both capped at $90 per transaction so this reduces quickly with larger transactions. Please note that depending on how you pay for your gold, there may be a third party bank fee.

As of October 1st 2023, we will be introducing vaulting fees to cover the costs of securely vaulting your gold bullion held in Brinks vaults in Australia. Since Rush launched we have absorbed the vaulting fees on your behalf. However, with increased growth in client gold volumes and costs it has now become necessary for us to pass this fee on to our clients. We will charge 0.6% annually to vault your gold bullion. This vaulting fee is very competitive in the market. The fee will be calculated daily based on the value of your gold holdings at the AUD mid-point gold price. The fee is charged monthly to your account and gold bullion is deducted at the prevailing sell price to cover the accumulated monthly vaulting fee. The minimum charge per month for vaulting will be A$0.05. We will debit your Rush gold balance monthly in arrears on the 1st day of every month. Your fee will be listed in both your local currency and gold weight in your transactions list. You may view this in the Rush app and download all your transactions at any time.

Rush Gold streams live pricing to calculate the value of your gold at any time, based on the weight of gold that you own. These values are displayed within the app.

You can send gold to recipients who are residents of any of the countries where Rush Gold is live. As we are rolling out in new countries, you can always find an updated list of the countries where we operate in our Terms of Use.

You can buy in many currencies. Depending which country you live in, you will see options to pay in your local currency in the app. We frequently add new payment types so check in to see when new ones are available.

Not at this time as we are fully compliant.

No, Rush Gold is an independent organisation not affiliated with any bank.

Not yet. Watch this space we have some exciting things in the pipeline.

You own the complete physical title to your gold. In the unlikely event that something were to happen to Rush Gold, your gold will remain your property.

Yes, you can access the web version of Rush Gold from any internet enabled computer.

It can take up to 3 business days for our bank to pass the funds to your bank. If it has been longer than that please contact us.

Once your gold transfer has been received, you will be notified by email and through the notifications area on the app.

If the recipient of your gold is not a registered user of Rush Gold and does register an account within 15 days, the transaction will be cancelled, and we will return the amount of gold you sent to your account.

To open a Rush Gold account you must be over the age of 18 and reside in a country in which we operate. These countries are listed in our Terms of Use.

For large transactions we may ask you to enter an SMS code as an additional security measure. The Rush Gold app will prompt you to enter the code you receive via text message.

When you buy gold you are presented payment options that are relevant to your country.

It can take up to 3 business days for our bank to get funds to your bank, if it has been longer than that please contact our Customer Team.

As with bank and other money transfer systems it’s your responsibility to make sure you’re sending to the right person, if you enter an incorrect recipient you should contact our Customer Team and we can take certain steps to try and recover your transaction but we can only do these on a “best efforts” basis.

All your Rush Gold purchases are based on the amount you decide to transfer from your bank at the time of purchase so you can’t buy more than that by mistake. For selling, the system will only allow you to sell the gold you already have in your account.

Yes, just go to the Send section and enter $25 and your friend will receive $25 worth of gold.