This Financial Services Guide (“FSG”) is prepared by EML Payment Solutions Limited ABN 30 131 436 532 (“EML”). Under its Australian Financial Services Licence, EML is authorised to provide financial services including arranging for the issue of non-cash payment facilities such as the Salary Packaging and Meal Entertainment Card (“Card”).
This FSG is issued by Mobile Assets Pty Ltd ACN 615 060 252 trading as Rush Gold Global (“Rush”, "Representative" or "We"), an Authorised representative of EML, Authorised Representative number 1278396. This FSG is an important document, which provides information about the financial services offered by Rush and is designed to assist you in deciding whether to use the services offered in this FSG.
After reading this FSG, you will know:
Who we are and how to contact us;
What financial services can be provided to you and how these services will be provided to you;
How we (and any other relevant persons) may be remunerated;
Whether any relevant associations or relationships exist that may influence our general advice;
How we maintain your personal information; and
The content of this FSG is general information only and does not take into account any person’s particular needs or objectives. EML provides no warranty as to the suitability, for any person, of the services outlined in this FSG.
If you need any more information than is contained in this document, please contact EML or us. You have the right to ask us about our charges, the type of advice we will provide you, and what you can do if you have a complaint about our services.
EML is an Australian Financial Services Licensee, Licence No. 404131. EML arranges for the sale, issue and distribution of the Card.
EML can be contacted via:
Phone: 1300 739 889 between 8:30am to 5.00pm Queensland time.
Mail: Level 12, 333 Ann Street Brisbane QLD 4000
Rush will be acting on behalf of EML at all times when:
Rush arranges for the sale of and provides general financial product advice in relation to the Rush Mastercard; and
EML is responsible for those financial services provided by Rush as its Authorised Representative. EML has authorised Rush to distribute this FSG.
Rush is authorised by EML to arrange for, and to provide general financial product advice in relation to the Card. Rush is not authorised to give you personal financial product advice in relation to the Card.
You can contact Rush from anywhere in Australia using the contact details below:
Mail: Suite 2003, Level 20, 109 Pitt Street, SYDNEY NSW 2000
Phone: 1 800 183 424
Rush is authorised by EML to provide general financial product advice to retail and wholesale clients in relation to deposit and payment products limited to:
Basic deposit products; and
The Card is a facility for making non-cash payments (a reloadable prepaid Mastercard product) issued by EML.
This means that Rush can:
Arrange for the issue of the Card by EML to you;
Provide general financial advice in relation to the Card; and
Rush and its associated companies are not authorised to provide (and EML itself does not provide) personal advice about financial products. Personal advice is advice when your objectives, financial situation or needs have been or would be expected to be considered. This means that Rush will not take your objectives, financial situation or needs into account whenever it gives general advice (in publishing or issuing promotional material) about the Card.
It is your responsibility to decide whether any general financial advice given by Rush in its promotional material is suitable for you, or to get personal advice from a financial adviser who holds an Australian Financial Services licence or who is an Authorised Representative of an Australian Financial Services licence and who is authorised to provide personal advice.
Rush can only provide general advice on basic deposit and non-cash payment products limited to the Card. Rush cannot advise you on, or influence you in favour of, a financial product that is not a product that we are authorised to provide advice on.
Please be aware that EML shall not be responsible where the Representative provides any services to you, which are outside of their authorisation limits. You should therefore ask the Representative to confirm specifically that the service or product relates to deposit and non-cash payment products, prior to acting on any general advice.
Before or at the time you are offered the Card, EML or Rush will also provide you with, or explain how to access, a Product Disclosure Statement ("PDS") for the Card. The PDS contains information about the costs, benefits, risks and other features of the recommended financial product. You should read this information to enable you to make an informed decision prior to acquiring the Card.
You may provide the Authorised Representative with specific instructions by letter, email or other means (as agreed with the Authorised Representative).
EML and Rush are not related entities. Rush does not have any relationships or associations that might influence them in providing you with its services.
|Fees and Charges to be paid by the Cardholder (all fees quoted are inclusive of GST)|
|Fee Description||Fee Amount||Payable to|
|Physical Card Issue Fee||$10.00||Rush|
|Replacement Card Fee||$10.00||Rush|
|Transaction fee||1% of the total value of the transaction||Rush|
|Foreign exchange fee||2.99%||EML|
|Disputed transaction fee (per transaction)||$10.10||EML|
|Monthly inactivity fee (charged after 180 days of inactivity)||$4.40||EML|
|Manual funds transfer fee – Card to external account transfer||$27.50||EML|
The table above represents a summary of the fees payable by the Cardholder to EML and Rush in connection with the Card. Further information, including details of other fees, is contained in the PDS for the Card.
EML receives interest income from Australia and New Zealand Banking Group Limited ABN 11 005 357 522 (AFSL 234527) (“ANZ”) (an Authorised Deposit Taking Institution) on the total cardholder funds held in ANZ’s accounts in relation to the Card. This interest income cost is not borne by Cardholders. Employees of EML do not receive, whether directly or indirectly, any fee, commission, benefit or advantage (pecuniary or otherwise) in connection with the financial services provided.
Rush directors and staff are remunerated by salary that includes superannuation benefits. Rush staff may also be eligible for an annual bonus payment based on agreed performance levels. Employees of Rush do not receive, whether directly or indirectly, any fee, commission, benefit or advantage (pecuniary or otherwise) in connection with the financial services provided.
The Available Balance on your Card is in Australian dollars. Transactions made in a currency other than Australian dollars will be subject to the prevailing Mastercard exchange rate at the time plus a 2.99% foreign exchange fee.
Example of Foreign Exchange Fee:
You make a purchase from a merchant located outside Australia (e.g. USA); At the time, Mastercard’s prevailing exchange rate is US$1.00 = $0.95 Australian; You spend US$200.00; The Australian dollar amount is US$200.00 x $0.95 = $190.00; The foreign exchange fee is therefore 2.99% x $190.00 = $5.68
EML will seek to ensure that comprehensive and accurate records of all services and products and client dealings are properly maintained.
EML is a member of the Australian Financial Complaints Authority (“AFCA”). If you have a complaint regarding the provision of financial services to you, you should take the following action:
Speak to an Authorised Representative about your concerns, or
If after speaking to an Authorised Representative or our Customer Support Staff, your complaint is not resolved within 21 days, please put your complaint in writing and send it to us, addressed to:
The Complaints Officer EML Payment Solutions Ltd Level 12, 333 Ann Street Brisbane QLD 4000
Whilst every endeavour will be made to resolve the matter promptly and impartially, if you are not satisfied with how your complaint is dealt with, you can elect to refer the matter, free of charge, to AFCA. AFCA can be contacted at:
Australian Financial Complaints Authority ABN 67 131 124 448 Mail: GPO Box 3, Melbourne VIC 3001; Phone: 1800 931 678 Email: firstname.lastname@example.org
Alternatively, other matters can be referred to the industry regulator, the Australian Securities and Investments Commission (ASIC) on free-call 1300 300 630 or visit the website http://www.asic.gov.au/
EML is required by the Corporations Act to have in place compensation arrangements designed to compensate retail clients for losses they suffer as a result of a breach by EML or its Authorised Representatives of their respective obligations relating to the provision of financial services to you.
EML maintains adequate professional indemnity insurance to cover the financial services provided by it and its Authorised Representatives. The policy maintained by EML provides coverage (in the aggregate) of up to $10,000,000 to cover claims regarding professional indemnity, including misleading and deceptive conduct, intellectual property, defamation and fraud/dishonesty.
EML has an obligation under the Anti-Money Laundering and Counter-Terrorism Financing Act ("AML/CTF Act") to verify your identity before we can provide you with any financial services. Your Representative will let you know what documentation you will need to present to satisfy the customer identification requirements under the AML/CTF Act.
EML remains up to date on industry compliance issues pursuant to our Australian Financial Services Licence, which requires staff and Authorised Representatives to undergo ongoing training in respect of our responsibilities to you.